Terms & Conditions


1.1 All orders for goods, whether transmitted on a Customer’s order form or otherwise, constitute an offer by the customer to buy the goods.
1.2 These terms and conditions shall prevail over any trade or customary practice or previous course of dealing.

Price of the goods

2.1 Prices are subject to change without notice. Goods will be invoiced at prices ruling at the date of dispatch.
2.2 All prices quoted are exclusive of VAT.
2.3 Prices quoted are ex-works as standard. Unless agreed by an authorised officer of the Company carriage is added to the value of the invoice at our standard rate.

Payment terms

3.1 Unless otherwise agreed, payment for the goods will be made in full prior to shipment.
3.2 In the event of a late payment or if any agreed credit limit is exceeded, delivery of further goods may be withheld.
3.3 We reserve the right to charge interest at a rate of 3% above the National Westminster Banks base lending rate on any late payment. 3.4 Unless otherwise agreed in writing, payments will be in £ sterling.


4.1 Delivery or any other dates advised within our website are approximate only unless a firm delivery date is agreed in writing.
4.2 Delivery is to the Customer’s ground floor entrance unless agreed otherwise at the time of the order being placed.
4.3 Where access is denied without prior knowledge and agreement resulting in the need for a re-delivery at a later date we reserve the right to charge for the additional costs incurred.
4.4 With ex-stock goods, while we are able to offer next day and next day a.m. timed deliveries there are cost implications. Please always check with a member of our sales team at the time of ordering.
4.5 The Customer shall inspect the goods immediately on receipt and any shortages in transit shall be noted on the carrier copy of the delivery note with the words ‘consignment damage’ of ‘shortage of’ as appropriate.
4.6 Where damage or a shortfall in delivery has occurred, the Customer must provide full notification by either telephone or email within 24 hours of the time of delivery for their claim to be considered.


5.1 In accordance with the Consumer Protection (Distance Selling) Regulations, the Customer shall enjoy a period of 7 days, from receipt of order, within which to reconsider and cancel their purchase.
5.2 In the event of cancellation within 7 days, the Company will be pleased to grant a full credit for the goods subject to the Customer’s responsibility to ensure that the goods are returned to the Company in a fit and merchantable condition.
 5.3 In the event of the Customer wishing to return goods after 14 days then acceptance of such returns is at our discretion and will generally be credited at less than 100% of purchase value.

Title of goods

6.1 Title of goods supplied is retained and shall not pass to the Customer until all goods supplied have been paid for in full.


 7.1 If the Customer defaults in the punctual payment of any sum due or in any other respect we shall be entitled to enter any premises in the occupancy of the Customer where the goods may then be situated and regain possession.
7.2 All costs, charges and expenses incurred regaining possession of goods and the collection of any monies owed will be borne by the Customer and included as part of the monies owed by the Customer.


8.1 Any goods will be replaced free of charge or, at our absolute discretion the purchase price refunded if we are reasonably satisfied that such goods were defective in materials and workmanship or were otherwise not in accordance with contract.
8.2 Our liability in respect of breach or non-performance of any goods ordered shall be limited to the price of the goods, the subject matter of the particular delivery. In no circumstances whatsoever shall we be liable, in tort or otherwise, for any consequential or indirect damage or loss however caused. The obligations set out in the clause is undertaken in place of all terms, conditions or warranties expressed or implied whether of statute or otherwise.

Force majeure

9.1 We shall not be liable to the Customer for failure to perform or delay in performing any of our contractual obligations when caused by circumstances beyond our control.

Governing law

10.1 These terms and conditions shall be governed by English Law and the Company and the Customer submit themselves to the non-exclusive jurisdiction of the English Courts.
Note: ‘We’ and ‘the Company’ relates to “Hoseforma Staging Limited” (t/a Stage Systems)